Terms of Service

Last updated:

1. Acceptance of Terms

By accessing or using this website or engaging our services, you agree to these Terms of Service ("Terms"). If you do not agree, do not use the site or services.

2. Definitions

"DNS Experts", "we", "us" means the provider of the website and services. "Services" means our email deliverability and managed DNS offerings (e.g., SPF/DKIM/DMARC, BIMI readiness, SMTP setup, monitoring, advisory). "Client Data" means data you provide to us to receive the Services.

3. Services

Specific scope, timelines, deliverables and fees are defined in an applicable proposal, Statement of Work (SOW) or Master Services Agreement (MSA). To the extent of any conflict: MSA > SOW > these Terms > website content/marketing materials.

4. Quotes, Fees and Payment

Unless stated otherwise, quotes exclude taxes and remain valid for 30 days. Invoices are payable in accordance with the SOW/MSA. We may charge interest on overdue amounts and/or suspend Services for non‑payment.

5. Client Obligations

• Provide accurate information and timely access to systems, domains, DNS providers and email platforms necessary to deliver the Services.
• Maintain lawful use of domains, IPs and mailing lists, including compliance with anti‑spam and data protection laws applicable to your sending.
• Ensure you have the right to provide any third‑party personal data included in Client Data.

6. Third‑Party Services & Dependencies

Delivery may depend on third‑party services (e.g., DNS hosts, ESPs, certificate authorities). You are responsible for third‑party fees and accounts unless otherwise agreed. We are not liable for outages or changes by third parties.

7. Confidentiality

Each party will keep the other's confidential information secure and use it only for the purpose of performing these Terms, disclosing only to personnel and service providers who need to know and are bound by confidentiality obligations.

8. Privacy & Data Protection

Our Privacy Policy explains how we handle personal information for the website and Services. Where we process Client Data as a processor on your behalf, a data processing addendum (DPA) can be provided on request.

9. Intellectual Property

We retain ownership of our pre‑existing IP, methods, configurations and tools. Unless otherwise specified in an SOW/MSA, configurations and documentation created for you are licensed for your internal business use upon full payment. Deliverables expressly identified as assigned or "work‑made‑for‑hire" in the SOW/MSA become your property upon full payment, subject to third‑party licenses.

10. Acceptable Use

You must not misuse the site or Services, attempt to bypass security, or engage in illegal, harmful or deceptive practices. You are responsible for your sending practices and compliance with applicable anti‑spam and marketing laws (e.g., consent, identification and unsubscribe obligations). We may suspend Services for violations.

11. Warranties, Disclaimers & No Legal Advice

Except as expressly stated in a signed SOW/MSA, the Services are provided "as is" and we disclaim all warranties to the maximum extent permitted by law. Deliverability outcomes depend on factors outside our control (e.g., sender reputation, content, recipient filtering). Our guidance is technical in nature and does not constitute legal or compliance advice.

12. Consumer Guarantees & Non‑Excludable Rights

Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under applicable consumer protection laws that cannot be excluded (including, where applicable, the Australian Consumer Law). Where our liability cannot be excluded but may be limited, it is limited to re‑supply of the Services or the cost of having the Services re‑supplied.

13. Limitation of Liability

To the maximum extent permitted by law, neither party is liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill, even if advised of the possibility. Subject to Section 12, our total aggregate liability arising out of or related to the Services is limited to the fees paid for the affected Services in the three (3) months preceding the event giving rise to the claim.

14. Indemnity

You agree to indemnify and hold us harmless from claims, damages and expenses arising out of your misuse of the Services or breach of these Terms, including violations of applicable anti‑spam or data protection laws in your sending activities.

15. Suspension & Termination

Either party may terminate for convenience with written notice, or immediately if the other party materially breaches and fails to cure within ten (10) business days. We may suspend Services for non‑payment, security risks or suspected unlawful activity. Upon termination, each party will promptly return or destroy the other's confidential information on request, and we will provide reasonable transition assistance at our then‑current rates.

16. Governing Law & Venue

These Terms are governed by the laws of New South Wales, Australia, and the parties submit to the exclusive jurisdiction of the courts of New South Wales, unless otherwise agreed in the SOW/MSA.

17. Changes

We may update these Terms from time to time. Material changes will be posted on this page with a new "Last updated" date.

18. Contact

DNS Experts — hello@dnsexpert.com.au — +92 304 219 3655

This page is provided for general information and does not constitute legal advice. If you need legal guidance, consult a lawyer licensed in your jurisdiction.