Privacy Policy

Last updated:

This Privacy Policy explains how DNS Experts ("DNS Experts", "we", "us") collects, uses, discloses and protects personal information when you use our website at dns-expert.com and when we provide our email deliverability and managed DNS services (the "Services").

Scope & Roles

For the website and contact enquiries, we act as a controller of your personal information. When we process customer data to deliver the Services (for example: reviewing DNS records, DMARC reports or SMTP headers for a client), we act as a processor on behalf of that client.

Information We Collect

• Contact details that you provide via forms or email: name, work email, company/domain, and message contents.
• Service/operational data provided by clients to deliver the Services, e.g. domain names, DNS zone exports, SPF/DKIM/DMARC/BIMI records, DMARC aggregate/forensic reports, email headers, SMTP/rDNS and reputation information.
• Communications related to proposals, onboarding, support and billing.
• Technical data such as IP address, device/browser type, and pages visited if optional analytics are enabled (see Cookies & Analytics).

How We Use Information

• To respond to enquiries, provide and improve the Services, and operate our website.
• To prepare proposals, statements of work, and project communications.
• To monitor, troubleshoot and secure infrastructure (including preventing abuse and fraud).
• For optional analytics and (if you opt in) marketing communications.
• To comply with applicable laws and enforce our agreements.

Legal Bases

Where required by law (e.g., in the EU/UK), we rely on lawful bases such as consent (for optional analytics/marketing), contract (to provide requested Services), legitimate interests (e.g., site security and improvements) and legal obligations.

Cookies & Analytics

We use essential cookies that are necessary to make the site work. Optional analytics (e.g., Google Analytics) and similar technologies only run after you give consent via our cookie banner. If enabled, we configure IP anonymization where available and respect your preferences. You can change or withdraw consent at any time using the button below.

Marketing Communications

We send marketing emails only if you explicitly opt in (for example, by ticking the marketing checkbox on our contact form). You may unsubscribe at any time using the link in the email or by contacting us.

Data Sharing

We do not sell personal information. We may share information with trusted service providers who assist us in operating the site and delivering the Services (for example: hosting, email, analytics, error monitoring, incident response). These providers are bound by confidentiality and security obligations and may only use the information as instructed by us.

International Transfers

We may use service providers located in other countries. Where required, we implement appropriate safeguards (such as standard contractual clauses) to protect personal information transferred internationally.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes described above or as required by law. For example, DMARC aggregate reports and related operational data are typically retained only for the period needed to perform analysis and reporting, after which they are deleted or anonymized.

Security

We use reasonable administrative, technical and physical safeguards (including HTTPS, access controls and least-privilege practices) to protect personal information. However, no method of transmission or storage is completely secure.

Your Rights

• Request access to, or correction of, your personal information.
• Request deletion, or object to/restrict certain processing, where applicable.
• Data portability where technically feasible.
• Withdraw consent at any time for processing based on consent (e.g., analytics/marketing).

To exercise rights, contact us using the details below. Depending on your location, you may also have rights under local laws (for example, the EU/UK GDPR or Australia’s Privacy Act). You also have the right to lodge a complaint with your local supervisory authority.

Children

Our website and Services are intended for business use and are not directed to children under 16.

Contact

DNS Experts — hello@dnsexpert.com.au — +92 304 219 3655

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above will reflect the most recent changes. Material changes will be highlighted on this page.

This page is provided for general information and does not constitute legal advice.