Privacy Policy GDPR/CCPA Compliant

DNS Expert Privacy and Data Protection Statement

DNS Expert delivers DNS and email deliverability services for teams worldwide. This policy explains how we collect, use, and safeguard personal data in line with GDPR, CCPA, and other global privacy frameworks.

Effective Date: 28 September 2023 Last Updated: 12 October 2023 (v2.1)

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Overview Legal Basis Information We Collect International Transfers Cookie Policy Data Subject Rights Security Measures Data Retention Children's Privacy Policy Updates Contact Information

1. Overview

DNS Expert ("we", "our", or "us") operates https://dns-expert.com (the "Site") and provides DNS and email deliverability services. This privacy notice outlines how we collect, use, disclose, and protect personal information when you interact with our website, services, newsletters, or support team.

We adhere to leading privacy frameworks including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and comparable global standards. By using our Site or services, you agree to the practices described in this policy.

3. Information We Collect

We collect information directly from you, from third-party tools integrated into our workflows, and from automated monitoring on our Site. Categories include:

Identifiers

  • Name
  • Email address
  • IP address

Commercial Data

  • Purchase history
  • Billing details and payment confirmations
  • Project scope documentation

Technical Data

  • Browser and device information
  • Usage patterns and referral paths
  • Diagnostics from uptime and firewall logs

4. International Data Transfers

We operate a distributed delivery model with infrastructure spanning multiple regions. Personal data may be processed in:

  • United States (AWS cloud services and monitoring)
  • Ireland (EU data center operations)
  • Singapore (APAC support and redundancy)

Data transfers rely on EU Standard Contractual Clauses (SCCs) where applicable, vendor Data Processing Agreements (DPAs), and service providers certified under the EU-US Data Privacy Framework where applicable. We conduct periodic audits to confirm compliance.

5. Cookie Policy

We use cookies and similar technologies to keep the Site secure, measure performance, and remember preferences. You can control cookies via your browser settings or the consent banner where applicable.

Purpose Provider Retention Control
Essential functionality DNS Expert Session Required
Analytics Google Analytics 14 months GA Opt-out

6. Data Subject Rights

If you are located in the European Economic Area (EEA), you have the following GDPR-aligned rights:

  • Access and portability
  • Rectification of inaccurate data
  • Erasure ("right to be forgotten")
  • Restriction of processing
  • Objection to processing based on legitimate interests

For GDPR inquiries, email our EU representative at privacy@dns-expert.com.

CCPA Rights (California)

California residents can exercise these rights under the CCPA:

  • Know/access the categories and specifics of personal data collected
  • Request deletion of personal data
  • Opt out of sale of personal data (we do not sell data)
  • Freedom from discrimination for exercising privacy rights

Submit CCPA requests by emailing privacy@dns-expert.com or completing the contact form on our Site.

7. Security Measures

We maintain technical and organizational safeguards to protect personal data against unauthorized access, alteration, and loss.

Technical

  • TLS 1.3 encryption for data in transit
  • AES-256 encryption for data at rest
  • Web application firewall and continuous monitoring

Organizational

  • Staff privacy and security training
  • Vendor DPAs and risk assessments
  • Privacy by design baked into service delivery

8. Certifications and Audits

  • ISO 27001 certified infrastructure partners
  • SOC 2 Type II audited tooling where applicable
  • Annual internal privacy and security reviews

We periodically benchmark controls against industry standards to ensure continuous improvement of our privacy program.

9. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy. Specific retention periods include:

Business Records

  • Billing records: 7 years
  • Contracts: 7 years after termination
  • Support tickets: 24 months

Technical Data

  • Analytics data: 14 months
  • System backups: 30-90 days
  • Security logs: 12 months

10. Children's Privacy

Our services are built for business users and are not directed at children under 13. We do not knowingly collect data from children. If you believe a minor has provided personal information, email privacy@dns-expert.com so we can remove it promptly.

11. Policy Updates

We review this policy regularly. Material updates will be posted on this page with a revised version number.

Version History

  • v2.1 (12 October 2023): Added CCPA opt-out workflow
  • v2.0 (28 September 2023): Expanded GDPR compliance disclosures

12. Contact Information

For privacy inquiries, data subject requests, or to reach our Data Protection Contact, use the following contacts:

Data Controller

DNS Expert

Actual Street Address
Sydney, NSW (Global Operations)

Data Protection Contact

privacy@dns-expert.com

EU Contacts

privacy@dns-expert.com

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